Privacy Policy

At Zocial LLC ("we," "us," or "our"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

1.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, date of birth
• Identity Verification: Government-issued ID, passport, driver's license
• Financial Information: Bank account details, payment method information
• Profile Information: Profile photo, bio, preferences, settings
• Communication Data: Messages, support tickets, feedback

1.2 Usage Information

We automatically collect information about how you use our Platform:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, time spent
• Transaction Data: Trading history, payment records, wallet activities
• Location Data: General geographic location (country/city level)

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze Platform usage. See our Cookie Policy for detailed information.

2.1 Service Provision

• Create and manage your account
• Process transactions and payments
• Provide customer support
• Enable platform features and functionality

2.2 Security and Compliance

• Verify your identity (KYC/AML compliance)
• Prevent fraud and unauthorized access
• Comply with legal and regulatory requirements
• Monitor for suspicious activities

2.3 Communication

• Send important account notifications
• Provide customer service support
• Send marketing communications (with consent)
• Notify about platform updates and changes

2.4 Improvement and Analytics

• Analyze platform usage and performance
• Improve our services and user experience
• Develop new features and products
• Conduct research and analytics

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Platform:

• Payment processors and financial institutions
• Identity verification services
• Cloud storage and hosting providers
• Customer support platforms
• Analytics and monitoring services

3.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal process
• Government investigations or regulatory requests
• Law enforcement inquiries
• Compliance with anti-money laundering laws

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

3.4 Consent-Based Sharing

We may share your information with your explicit consent for purposes not covered in this policy.

4.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit and at rest using industry standards
• Access Controls: Strict employee access controls and authentication
• Monitoring: 24/7 security monitoring and threat detection
• Regular Audits: Periodic security assessments and penetration testing
• Secure Infrastructure: Cloud providers with SOC 2 Type II compliance

4.2 Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. Account data is typically retained for 7 years after account closure for regulatory compliance.

4.3 Data Breach Response

In the event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by applicable law.

5.1 Access and Correction

• Request access to your personal information
• Correct inaccurate or outdated information
• Update your account settings and preferences

5.2 Data Portability

• Request a copy of your data in a machine-readable format
• Transfer your data to another service provider

5.3 Deletion Rights

• Request deletion of your personal information
• Close your account and remove associated data
• Note: Some information may be retained for legal compliance

5.4 Marketing Opt-Out

• Unsubscribe from marketing communications
• Opt-out of targeted advertising
• Manage communication preferences in your account settings

5.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@zocial.com or through your account settings. We will respond to your request within 30 days.

6.1 Types of Cookies

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us analyze platform usage
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

6.2 Third-Party Tracking

We may use third-party analytics services (such as Google Analytics) to understand platform usage. These services may collect information about your activities across different websites.

6.3 Cookie Management

You can control cookie settings through your browser preferences or our cookie consent tool. Note that disabling certain cookies may affect platform functionality.

7.1 Cross-Border Transfers

Your information may be transferred to and processed in countries other than South Korea, including:

• United States (cloud infrastructure)
• European Union (service providers)
• Singapore (regional operations)

7.2 Transfer Safeguards

When transferring data internationally, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Vendor security certifications and compliance

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

If you believe we have collected information from a child, please contact us immediately at privacy@zocial.com.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our Platform
• Sending email notifications to registered users
• Displaying prominent notices on our Platform

Your continued use of our Platform after such changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer: